Every order placed on the Teo&Bia website www.teoebia.com assumes consultation and full acceptance of these general sales conditions.
These general sales conditions have the purpose of defining the rights and obligations of the parties in the field of online sale of goods proposed by Teo&Bia to the consumer.
The contractual information will be confirmed by email to the address indicated by the consumer within the order.
Proof of Transaction
Computerized logs stored in www.teoebia.com databases under reasonable security conditions are considered as evidence of communications, orders, and payments between the parties. The archive of orders and invoices is made on a reliable and durable support that can be provided as a test.
All efforts have been made to ensure the accuracy of the information presented on teoebia.com. Teoebia.com and its suppliers are therefore not responsible for the consequences, accidents, special damages resulting from electronic transmissions or the accuracy of the information transmitted even if teoebia.com has been aware of the likelihood of such damages. The names and brands of products and / or manufacturers are used only for purposes of identification. The photos, descriptions and prices of the products are not contractual.
Duration of bid and price validity
Our prices are valid for the day and can be changed at will by teoebia.com staff
Products are delivered within 2-3 working days, except for particularly disadvantaged areas.
Products are delivered to the address indicated by the consumer at the time of order and only in the geographical areas we handle.
All products leave our warehouse in perfect condition, the customer must report to the conveyor (or postman) any small impact mark (holes, traces of crushing, etc.) on the parcel, and in this case reject the parcel. A new and identical product will then be returned without charge.
The exchange of any declared product, posteriorly, worn during transport, without any reservation being expressed on receipt of the parcel, can not be processed.
As with any shipment, it may be delayed or the product is lost. In that case, contact the carrier to start the investigation. In this case, the trader will be reimbursed by the carrier and will deliver a new identical parcel at his own expense.
We decline any responsibility for extending delivery times for conveyor problems, especially in cases of product loss, weather, or strike.
Delivery Issue for Conveyor Causes
Any defect in delivery (defect, missing product in comparison to delivery voucher, damaged package, broken products …) must be clearly indicated on the delivery note in the form of a “manuscript reserve”, accompanied by the customer’s signature.
The buyer will have to confirm this anomaly by addressing to the carrier within two (2) working days after the delivery date a registered letter with acknowledgment of receipt showing any complaint.
The consumer will have to send a copy of this email to firstname.lastname@example.org. Without this finding we can not proceed to any change.
The buyer must submit to you at teoebia.com the same day of delivery or at the latest on the first working day following the delivery, any misdemeanor of delivery and / or non-conformity of the products in kind or in quality in comparison to the indications on the order. Along with this term, any claim will be rejected. The formulation of this complaint at teoebia.com can be made to the mail email@example.com. Any complaint not made in the rules defined above and in the terms defined can not be taken into consideration and will release teoebia.com of any responsibility in front of the buyer.
In case of delivery or exchange error, each product to be changed or refunded must be returned to teoebia.com as a whole and in its original packaging in a perfect condition to the address that will be communicated by email. In order to be accepted, any redirection must be reported and have first of all the agreement of teoebia.com, which, if agreed, will return the parcel to the correct address. Shipping costs are at the charge of teoebia.com, unless it is found that the product does not correspond to the buyer’s original return statement in the common sense of the referral.
Right of withdrawal
The right of withdrawal applies only to natural persons.
In accordance with articles L. 120-20, the consumer has a seven (7) calendar day to postpone products at his own expense. This period begins on receipt of the order by the buyer. Any referral can be reported first to teoebia.com customer service. The product must be returned to the address that will be communicated to the buyer via email.
Only the products returned together, in their full and intact packaging and in a perfect state of preservation will be taken over. Any product that will be damaged or whose original packing will be damaged will not be repaid or repaid or changed. This right of withdrawal is exercised without penalty, except for shipping and referral charges. In the event of the exercise of the right of withdrawal, the customer has the choice to ask for or repay the sums paid or the change of the product. In the case of a change, the resale will be at the expense of the consumer.
In the event of exercise of the right of withdrawal, teoebia.com will make every effort to repay the consumer within thirty days.
The use of the marks on the site is strictly forbidden.
Neither party will have failed to fulfill its contractual obligations, to the extent that their execution will be delayed or prevented by a fortuitous case of force majeure. It will be considered as a case of force majeure all the irresistible fact or circumstance, external to the parts, unforeseeable, inevitable, independent of the will of the parties, and which can not be prevented by the latter, despite all reasonable efforts.
The part touched by these circumscriptions will inform the other on the ten working days following the date on which they will be acquainted.
At this point, the two parties approach, within three months, less than impossibility due to force majeure, to examine the incidence of the event and to agree on conditions under which the performance of the contract will continue.
If the case of force majeure lasts longer than one month, these general conditions may be waived by the disadvantaged party.
In an express way, they are considered as a case of force majeure or fortuitous cases, in addition to those commonly held by the jurisprudence of Italian courts: blocking of means of transport, earthquake, fires, storms, floods, lightning, blocking of telecommunications networks or difficulties with external telecommunications networks to customers.
If one or more stipulations of these General Terms are considered unvalidated or declared by law or regulation or after a definitive decision of a competent law, other stipulations retain all their strength and scope.
The fact that one party does not prevail over any obligation on the part of any obligation under the present general conditions of sale would not be interpreted as a claim to the obligation in question.
These general conditions are subject to Italian law. It is established so for basic rules as for form rules.
In case of litigation or complaint, the consumer will first contact the seller (teoebia.com) to obtain a consensual solution.
Protection of personal data
All the information you provide is useful to handle your orders.
In accordance with the Legislative Decree of 30 June 2003, no. 196, relating to the protection of personal data, has at teoebia.com a right of rectification, consultation, modification and deletion of the data communicated to us. This right can also be used online.
Any order made through the site teoebia.com implies the customer’s adherence, and this without any restriction, to the general conditions of the seller.
In the case of a sale to a moral person, any litigation relating to the sale (price, CGV, products, …) will be subject to Italian law before the Court of the seller’s seat.